First response to all enquiries is initiated by the International Sales Department. English speaking advisors are always on-hand to answer all questions, of both a general and technical nature, even providing initial pricing guidelines.
The order process requires the sales department to provide our clients with all of the essential initial information. We do encourage our clients, whenever possible, to visit our factory, tour our extensive facilities and to follow the rigorous quality of our manufacturing process. Specific shop drawings, finishes, and hardware samples are prepared for each ordered item, to ensure products are built to meet the client's satisfaction per design intention. From the initial process of getting everything approved, to the final process of getting the product delivered on time, we aim to satisfy the highest expectation.